Leading Practices: Improving Agencies’ Product Development Policies – Director Summary

Shelby Oakley discusses our March 2022 report on federal agencies’ acquisition policies. GAO interviewed 13 leading companies that take a disciplined approach to develop innovative products that satisfy their customers’ needs, and to deliver them to market on time and within planned costs. We recommend federal agencies update acquisition policies to fully implement these key principles of product development to help deliver products with speed and efficiency.