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Open Recommendations

Motor Carrier Operations: Improvements Needed to Federal System for Collecting and Addressing Complaints against Truck, Moving, and Bus Companies
GAO-23-105972
Sep 19, 2023
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14 Open Recommendations
Agency Affected Recommendation Status
Federal Motor Carrier Safety Administration The FMCSA Administrator should make data on all categories of complaints available to the public, as appropriate, and in line with DOT's Data Management Policy. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Motor Carrier Safety Administration The FMCSA Administrator should ensure FMCSA updates its complaint review guidance to define each category of complaint (i.e., ADA, coercion, harassment, hazardous materials, household goods, safety, and other commercial complaints) and link allegations to these categories. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Motor Carrier Safety Administration The FMCSA Administrator should ensure FMCSA updates its complaint review guidance to define the characteristics a complaint must have, such as who submitted the complaint and the nature of the incident, to qualify as a motorist complaint. (Recommendation 3)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Motor Carrier Safety Administration The FMCSA Administrator should ensure FMCSA updates its complaint review guidance to define the complaint status options and provide instructions on when to use the complaint status and activity type options. (Recommendation 4)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Motor Carrier Safety Administration The FMCSA Administrator should ensure FMCSA updates its complaint review guidance to provide clear and comprehensive procedures on how to review all categories of complaints, such as step-by-step instructions or flow charts. (Recommendation 5)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Federal Motor Carrier Safety Administration The FMCSA Administrator should ensure FMCSA updates its complaint review guidance to require that key determinations are documented in complaint case files. (Recommendation 6)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

National Transportation Safety Board: Additional Actions Needed to Improve Management and Operations
GAO-23-105853
Aug 17, 2023
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6 Open Recommendations
Agency Affected Recommendation Status
National Transportation Safety Board The Chair of the Board should ensure the agency's future strategic plans include content that fully meets all statutory requirements. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
National Transportation Safety Board The Chair of the Board should ensure the agency's future annual performance plans include content that fully meets all statutory requirements. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
National Transportation Safety Board The Chair of the Board should ensure the agency's future annual performance reports include content that fully meets all statutory requirements. (Recommendation 3)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
National Transportation Safety Board The Chair of the Board should finalize implementation of a system that enables the agency to more effectively analyze labor cost data to inform decision-making. (Recommendation 4)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
National Transportation Safety Board The Chair of the Board should conduct assessments to determine the skills its mission-critical occupations need and the extent to which staff have those skills. (Recommendation 5)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
National Transportation Safety Board The Chair of the Board should establish security awareness and training procedures to facilitate the implementation of NTSB's security awareness and training policy and the associated controls. (Recommendation 6)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Highway Infrastructure: Better Alignment with Leading Practices Would Improve DOT's Reconnecting Communities Pilot Program
GAO-23-105575
May 24, 2023
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3 Open Recommendations
Agency Affected Recommendation Status
Department of Transportation The Secretary of Transportation should establish performance measures for the Reconnecting Communities Pilot program. Such performance measures should indicate DOT's progress in meeting the pilot program's objectives. (Recommendation 1)
Open
In its written response to our report, DOT agreed with this recommendation. We will continue to monitor and report on DOT's progress in implementing this recommendation.
Department of Transportation The Secretary of Transportation should develop and implement a plan to collect and analyze data and evaluate results of the Reconnecting Communities Pilot program. Such a plan should detail the specific data to be collected, a methodology for assessing this data, and a plan for evaluating the pilot program's results with timelines for completion. (Recommendation 2)
Open
In its written response to our report, DOT agreed with this recommendation. We will continue to monitor and report on DOT's progress in implementing this recommendation.
Department of Transportation The Secretary of Transportation should identify a means to assess lessons learned from the Reconnecting Communities Pilot program to inform decisions on whether or how to scale or integrate the pilot with other DOT efforts. (Recommendation 3)
Open
In its written response to our report, DOT agreed with this recommendation. We will continue to monitor and report on DOT's progress in implementing this recommendation.

Travel and Tourism: DOT Should Improve Strategic Planning and Data Collection
GAO-23-105967
May 24, 2023
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2 Open Recommendations
Agency Affected Recommendation Status
Department of Transportation The Secretary of Transportation should direct the Chief Travel and Tourism Officer to develop and incorporate long- and short-term goals related to travel and tourism into the National Travel & Tourism Infrastructure Strategic Plan, and align these goals with the strategies and resources necessary to achieve them. As part of developing these goals, DOT should consult with applicable congressional committees, as appropriate. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Department of Transportation The Secretary of Transportation should direct the Chief Travel and Tourism Officer to develop a plan to identify and obtain additional data on travel and tourism needed to inform the revision and implementation of the National Travel & Tourism Infrastructure Strategic Plan. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
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