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Open Recommendations

Technology Business Management: OMB and GSA Need to Strengthen Efforts to Lead Federal Adoption

GAO-22-104393
Sep 29, 2022
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7 Open Recommendations
Agency Affected Recommendation Status
Office of Management and Budget The Director of OMB should direct the Federal CIO to establish plans and time frames for government-wide TBM adoption that address the remaining elements of the taxonomy (third layer, fourth layer, and subcategories). (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of Management and Budget The Director of OMB should direct the Office of Federal Financial Management and Budget Review Division to work with GSA's TBM program management office to determine appropriate next steps for updating budget object classification codes to better align agencies' financial management systems with the TBM taxonomy. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of Management and Budget The Director of OMB should direct the Federal CIO to work with GSA to establish an approach for assessing the maturity of agencies' TBM implementation. (Recommendation 3)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of Management and Budget The Director of OMB should direct the Federal CIO to require all agencies to complete and submit the TBM maturity model assessment tool to OMB and GSA. (Recommendation 4)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of Management and Budget The Director of OMB should direct the Federal CIO to ensure that known limitations in the TBM data for fiscal year 2021 are publicly disclosed on the IT Dashboard. (Recommendation 5)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of Management and Budget The Director of OMB should direct the Federal CIO to analyze inconsistencies in agency-reported TBM data to determine why agencies are reporting differences between their TBM and IT portfolio spending data. (Recommendation 6)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Chief Information Officers: Private Sector Practices Can Inform Government Roles

GAO-22-104603
Sep 16, 2022
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3 Open Recommendations
Agency Affected Recommendation Status
Congress Congress should consider formalizing the Federal CIO position and establishing responsibilities and authorities for government-wide IT management. (Matter for Consideration 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of Management and Budget The Director of OMB should direct the Federal CIO to increase emphasis placed on shared collaboration between agency CIOs and other senior executives to accomplish agency-wide and government-wide goals. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Office of Management and Budget The Director of OMB should direct the Federal CIO to take steps to ensure that managerial skills, such as communication and program management skills, have an appropriate role in the hiring criteria for agency CIOs. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

U.S. Courts: Action Needed to Improve IT Management and Establish a Chief Information Officer

GAO-22-105068
Jul 28, 2022
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18 Open Recommendations
Agency Affected Recommendation Status
Administrative Office of the United States Courts The Director of the Administrative Office of the U.S. Courts should conduct a strategic analysis to fully determine the agency's IT staffing needs. (Recommendation 1)
Open
In its comments on our draft report, the Administrative Office (AO) did not explicitly agree or disagree with this recommendation. The Director of AO stated that the agency intended to examine and evaluate the recommendation in light of the agency's decentralized model to determine what improvements to incorporate. We will continue to follow-up with the agency on its efforts to implement this recommendation.
Administrative Office of the United States Courts The Director of the Administrative Office of the U.S. Courts should fully identify and document all of the required knowledge and skills, including technical competencies, needed for the IT workforce. (Recommendation 2)
Open
In its comments on our draft report, the Administrative Office (AO) did not explicitly agree or disagree with this recommendation. The Director of AO stated that the agency intended to examine and evaluate the recommendation in light of the agency's decentralized model to determine what improvements to incorporate. We will continue to follow-up with the agency on its efforts to implement this recommendation.
Administrative Office of the United States Courts The Director of the Administrative Office of the U.S. Courts should regularly analyze the IT workforce to identify the staffing and competency needs of the overall IT workforce and any gaps the agency may have in those areas. (Recommendation 3)
Open
In its comments on our draft report, the Administrative Office (AO) did not explicitly agree or disagree with this recommendation. The Director of AO stated that the agency intended to examine and evaluate the recommendation in light of the agency's decentralized model to determine what improvements to incorporate. Specifically, the Director stated that AO had been considering organizational changes and intended to assess the effectiveness of AO's organizational structure. The assessment is expected to consider ways to ensure, among other things, proper oversight of IT personnel and workforce planning. We will continue to follow-up with the agency on its efforts to implement this recommendation.
Administrative Office of the United States Courts The Director of the Administrative Office of the U.S. Courts should develop specific strategies and plans to address gaps in IT competencies and staffing, after completing a strategic analysis of all of its IT competency and staffing needs. (Recommendation 4)
Open
In its comments on our draft report, the Administrative Office (AO) did not explicitly agree or disagree with this recommendation. The Director of AO stated that the agency intended to examine and evaluate the recommendation in light of the agency's decentralized model to determine what improvements to incorporate. We will continue to follow-up with the agency on efforts to implement this recommendation.
Administrative Office of the United States Courts The Director of the Administrative Office of the U.S. Courts should develop and track metrics to monitor the effectiveness of the agency's recruitment and hiring efforts specifically for the IT workforce, including their effectiveness at addressing IT skill and staffing gaps, and require reporting to agency leadership on progress made in addressing skill and staffing gaps in the IT workforce. (Recommendation 5)
Open
In its comments on our draft report, the Administrative Office (AO) did not explicitly agree or disagree with this recommendation. The Director of AO stated that the agency intended to examine and evaluate the recommendation in light of the agency's decentralized model to determine what improvements to incorporate. We will continue to follow-up with the agency on its efforts to implement this recommendation.
Administrative Office of the United States Courts The Director of the Administrative Office of the U.S. Courts should adjust recruitment and hiring activities, as necessary, after establishing and tracking metrics to monitor the effectiveness of these activities at addressing skill and staffing gaps in the IT workforce. (Recommendation 6)
Open
In its comments on our draft report, the Administrative Office (AO) did not explicitly agree or disagree with this recommendation. The Director of AO stated that the agency intended to examine and evaluate the recommendation in light of the agency's decentralized model to determine what improvements to incorporate. We will continue to follow-up with the agency on its efforts to implement this recommendation.

Cloud Computing: DOD Needs to Improve Workforce Planning and Software Application Modernization

GAO-22-104070
Jul 28, 2022
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9 Open Recommendations
Agency Affected Recommendation Status
Department of Defense The Secretary of Defense should direct the CIO and OUSD (A&S) to work with department components, to conduct skills gap analyses that maps current IT workforce resources to future skill and position requirements needed for an enterprise-wide cloud environment. (Recommendation 1)
Open
In comments on our report, the Department of Defense (DOD) concurred with our recommendation and stated that it intended to complete a zero-based review of cyber and IT personnel and submit the results to Congress in June 2022. The department also noted that the process was designed to be repeatable at the service level for continued implementation and assessment of additional workforce categories in the future. We will follow up with DOD to ascertain whether a skills gap analysis has been performed in fiscal year 2022.
Department of Defense The Secretary of Defense should direct the CIO to ensure that the department's components and OUSD (A&S) conduct regular evaluations of customer experience and user needs to ensure that the solutions for the enterprise-wide cloud environment foster efficiency, accessibility, and privacy. (Recommendation 2)
Open
In comments on our report, the Department of Defense (DOD) reported that it would include responsibilities for ongoing evaluation of customer experience in future guidance by September 2024. We will continue to monitor DOD's progress in implementing this recommendation.
Department of Defense The Secretary of Defense should direct the CIO and department components to develop and execute a communication plan that will help employees understand the planned changes that will occur for the implementation of the department's enterprise-wide cloud environment. (Recommendation 3)
Open
In comments on our report, the Department of Defense (DOD) reported that it would include requirements in future guidance by September 2024 for communication planning to increase awareness of capabilities available to department users for the enterprise-wide cloud environment. We will continue to monitor DOD's progress in implementing this recommendation.
Department of Defense The Secretary of Defense should direct the CIO to establish an enterprise-wide rationalization governance structure, identify and document all rationalization requirements in department policy, and determine the relevant information required on each application for rationalization and the means to collect it. (Recommendation 4)
Open
In comments on our report, the Department of Defense (DOD) reported that it would make improvements to its current department portfolio management processes by September 2024 to include governance, requirements, and roles and responsibilities to enable enterprise-wide rationalization. We will continue to monitor DOD's progress in implementing this recommendation.
Department of Defense The Secretary of Defense should direct the CIO to establish measurable objectives, milestones, and time frames for the development and implementation of the department's enterprise-wide application rationalization process. (Recommendation 5)
Open
In comments on our report, the Department of Defense (DOD) reported that it would include measurable objectives, milestones, and time frames for implementation of the department's enterprise-wide rationalization priorities in future guidance by September 2024. We will continue to monitor DOD's progress in implementing this recommendation.
Department of Defense The Secretary of Defense should direct the CIO to ensure that all department components are held accountable for meeting the objectives, milestones, and time frames included in for the department's enterprise-wide application rationalization process. (Recommendation 6)
Open
In comments on our report, the Department of Defense (DOD) reported that it would include defined responsibilities in future guidance by September 2024 to ensure that application rationalization objectives, milestones, and timeframes would be met. We will continue to monitor DOD's progress in implementing this recommendation.
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