Image

Open Recommendations

Economic Injury Disaster Loan Program: Additional Actions Needed to Improve Communication with Applicants and Address Fraud Risks

GAO-21-589
Jul 30, 2021
Show
1 Open Recommendations
Agency Affected Recommendation Status
Small Business Administration The Associate Administrator of SBA's Office of Disaster Assistance should develop a comprehensive strategy for communicating with potential and actual program applicants in the event of a disaster. Such a strategy should provide guidelines for the types of information and timing of information to be provided to program participants throughout a disaster. The types of information to be addressed in the strategy could include processing steps and time frames applicants might experience through different stages of the loan process. (Recommendation 1)
Open
SBA agreed with the recommendation and stated that the agency plans to develop a comprehensive strategy for communicating with potential and actual disaster loan applicants, which will include information such as processing steps and corresponding time frames applicants might experience through different stages of the loan process. We will continue to monitor the agency's actions to address this recommendation.

Fair Lending: CFPB Needs to Assess the Impact of Recent Changes to Its Fair Lending Activities

GAO-21-393
Jun 07, 2021
Show
2 Open Recommendations
Agency Affected Recommendation Status
Consumer Financial Protection Bureau The Director of CFPB should collect and analyze information on the outcomes of its 2018–2019 fair lending reorganization and use that assessment to address any challenges or unintended consequences resulting from the change. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Consumer Financial Protection Bureau The Director of CFPB should develop and implement performance goals and measures specific to its efforts to supervise and enforce fair lending laws. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Consumer Privacy: Better Disclosures Needed on Information Sharing by Banks and Credit Unions

GAO-21-36
Nov 23, 2020
Show
1 Open Recommendations
Agency Affected Recommendation Status
Consumer Financial Protection Bureau The Director of CFPB, in consultation with the other federal financial regulators, should update the model privacy form and, in doing so, consider whether it is feasible to include more comprehensive information about third parties with whom financial institutions share consumer personal information. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Consumer Product Safety Commission: Actions Needed to Improve Processes for Addressing Product Defect Cases

GAO-21-56
Nov 19, 2020
Show
5 Open Recommendations
Agency Affected Recommendation Status
Consumer Product Safety Commission CPSC's Assistant Executive Director of the Office of Compliance and Field Operations should establish a policy or procedure that sets forth specific steps CPSC staff should take to manage timeliness for product defect cases with varying characteristics. As CPSC develops this policy or procedure, CPSC should consider whether updates or revisions are needed to existing timeliness goals to make them more useful for the purpose of managing the timeliness of cases with varying characteristics. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Consumer Product Safety Commission CPSC's Assistant Executive Director of the Office of Compliance and Field Operations should develop and follow a documented policy or procedure for prioritizing resources based on case-specific factors, such as the potential risk to consumer safety associated with a product. This policy or procedure should include specific steps staff should take to prioritize resources to cases based on factors such as likelihood and severity of harm or number of injuries related to the product hazard. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Consumer Product Safety Commission CPSC's Assistant Executive Director of the Office of Compliance and Field Operations should develop procedures for how compliance officers should determine how many recall effectiveness checks to assign to recalls based on risk factors, such as product volume and injuries. (Recommendation 3)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Consumer Product Safety Commission CPSC's Assistant Executive Director of the Office of Compliance and Field Operations should systematically track the global submission of recalling firms' monthly progress reports to better identify and address firms' noncompliance with the submission requirements and to improve CPSC's ability to monitor the status of product recalls. (Recommendation 4)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Consumer Product Safety Commission CPSC's Assistant Executive Director of the Office of Compliance and Field Operations should explore measures of recall effectiveness to use in addition to correction rate, which could provide for a more comprehensive assessment of the effectiveness of recalls. (Recommendation 5)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
GAO Contacts