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Open Recommendations (13 total)

U.S. Postal Service: Opportunities Exist to Strengthen Workforce Diversity Efforts

GAO-24-105732
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3 Open Recommendations
Agency Affected Recommendation Status
United States Postal Service The Postmaster General should ensure that executive leaders develop a plan for capturing and using data from USPS's new applicant flow tracking system to prepare the workforce tables and barrier analysis in its annual reports to the EEOC. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
United States Postal Service The Postmaster General should ensure that executive leaders develop DEIA-specific performance measures, time frames, and responsibilities related to USPS's DEIA goals. (Recommendation 2)
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When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
United States Postal Service The Postmaster General should ensure that executive leaders develop DEIA performance objectives linked to USPS's organizational DEIA goals, including on adhering to EEO policies and principles, to ensure that managers and executives are incorporating leading diversity management practices into their individual performances. This could be through USPS's update to manager and executive performance competency models. (Recommendation 3)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

U.S. Postal Service: Opportunities Exist to Strengthen Workforce Diversity Efforts

GAO-24-105732
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1 Open Recommendations
Agency Affected Recommendation Status
United States Postal Service The Postmaster General should ensure that executive leaders regularly and formally gather employee feedback to assess employee perceptions of USPS's diversity efforts, such as through a diversity and inclusion advisory group, surveys, or focus groups, to measure progress toward stated DEIA goals. (Recommendation 4)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

U.S. Postal Service: Better Incorporating Leading Practices for Project Management Could Benefit Strategic Plan Implementation [Reissued with revisions on Sept. 19, 2023]

GAO-23-105297
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6 Open Recommendations
Agency Affected Recommendation Status
United States Postal Service The Postmaster General should direct the Office of Strategic Planning to ensure that the policies and guidance—such as the Strategic Initiative Governance Controls document—used to implement Strategic Plan projects include guidance for project teams to integrate existing cost information in project charters or establish performance baselines for project costs and update those cost estimates throughout the life of projects. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
United States Postal Service The Postmaster General should direct the Office of Strategic Planning to ensure that the policies and guidance—such as the Strategic Initiative Governance Controls document—used to implement Strategic Plan projects include guidance for project teams to review, identify, and disseminate lessons learned prior to, during, and after implementing projects. (Recommendation 5)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
United States Postal Service The Postmaster General should direct the Office of Strategic Planning to ensure that the policies and guidance—such as the Strategic Initiative Governance Controls document—used to implement Strategic Plan projects provide guidance on when project teams are required to conduct a root cause analysis and develop corrective action plans to address variations in expected outcomes. (Recommendation 3)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
United States Postal Service The Postmaster General should direct the Office of Strategic Planning to ensure that the policies and guidance—such as the Strategic Initiative Governance Controls document—used to implement Strategic Plan projects determine when a project requires an integrated master schedule and require that such a project's team develop and maintain an integrated master schedule for the entire life of the project. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
United States Postal Service The Postmaster General should direct the Office of Strategic Planning to amend the policies and guidance—such as the Strategic Initiative Governance Controls document—used to implement Strategic Plan projects to clarify what qualifies as an exception from the USPS policies used to implement Strategic Plan projects as well as the process for documenting the rationale for such exceptions. (Recommendation 6)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
United States Postal Service The Postmaster General should direct the Office of Strategic Planning to ensure that the policies and guidance—such as the Strategic Initiative Governance Controls document—used to implement Strategic Plan projects require that independent reviews resulting in activities as well as outcomes of corrective actions are clearly documented throughout the life of projects. (Recommendation 4)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
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