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Open Recommendations (22 total)

Aviation Security: Transportation Security Administration Could Further Improve Officer Engagement

GAO-24-106052
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1 Open Recommendations
Agency Affected Recommendation Status
Transportation Security Administration The TSA Administrator should identify and implement actions, as appropriate, to address the underlying root causes of TSO dissatisfaction the agency has identified with how TSA manages and recognizes performance. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Aviation Security: Transportation Security Administration Could Further Improve Officer Engagement

GAO-24-106052
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8 Open Recommendations
Agency Affected Recommendation Status
Transportation Security Administration The TSA Administrator should track and monitor airport leadership progress implementing the three actions identified in each airport Local Action Plan to ensure the plans are implemented. (Recommendation 6)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Transportation Security Administration The TSA Administrator should conduct an analysis to identify the underlying root causes of TSO dissatisfaction with TSA support for their work-life balance. (Recommendation 4)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Transportation Security Administration The TSA Administrator should identify and implement actions, as appropriate, to address the root causes of TSO dissatisfaction with communication from management. (Recommendation 9)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Transportation Security Administration The TSA Administrator should conduct an analysis to identify the underlying root causes of TSO dissatisfaction with their opportunities for career development. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Transportation Security Administration The TSA Administrator should track and monitor whether employees and supervisors discuss the results from Leadership for Engagement Surveys and use those results to inform the development and implementation of individual action plans. (Recommendation 7)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Transportation Security Administration The TSA Administrator should identify and implement actions, as appropriate, to address the root causes of TSO dissatisfaction with TSA support for their work-life balance. (Recommendation 5)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Transportation Security Administration The TSA Administrator should identify and implement actions, as appropriate, to address the root causes of TSO dissatisfaction with their opportunities for career development. (Recommendation 3)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Transportation Security Administration The TSA Administrator should conduct an analysis to identify the underlying root causes of TSO dissatisfaction with communication from management. (Recommendation 8)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Surface Transportation Threats: Better Communication with Stakeholders Needed about the Security Clearance Process

GAO-24-106382
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1 Open Recommendations
Agency Affected Recommendation Status
Transportation Security Administration The TSA Administrator, in coordination with DHS I&A, CISA, and DHS's Office of the Chief Security Officer, should implement a communications approach that conveys consistent and accurate information to TSA staff who interact with surface transportation stakeholders about how those stakeholders access the security clearance application process. At minimum, the approach should aim to ensure accurate information about which DHS entities initiate applications for surface transportation stakeholders, whether there is a maximum number of clearances that could be granted, and what type of employees are eligible. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
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