Consumer Product Safety Commission

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Open Recommendations (5 total)

Consumer Product Safety Commission: Actions Needed to Improve Processes for Addressing Product Defect Cases

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5 Open Recommendations
Agency Affected Recommendation Status
Consumer Product Safety Commission CPSC's Assistant Executive Director of the Office of Compliance and Field Operations should establish a policy or procedure that sets forth specific steps CPSC staff should take to manage timeliness for product defect cases with varying characteristics. As CPSC develops this policy or procedure, CPSC should consider whether updates or revisions are needed to existing timeliness goals to make them more useful for the purpose of managing the timeliness of cases with varying characteristics. (Recommendation 1)
Open

 Actions to satisfy the intent of the recommendation have not been taken or are being planned.

When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Consumer Product Safety Commission CPSC's Assistant Executive Director of the Office of Compliance and Field Operations should systematically track the global submission of recalling firms' monthly progress reports to better identify and address firms' noncompliance with the submission requirements and to improve CPSC's ability to monitor the status of product recalls. (Recommendation 4)
Open

 Actions to satisfy the intent of the recommendation have not been taken or are being planned.

When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Consumer Product Safety Commission CPSC's Assistant Executive Director of the Office of Compliance and Field Operations should develop and follow a documented policy or procedure for prioritizing resources based on case-specific factors, such as the potential risk to consumer safety associated with a product. This policy or procedure should include specific steps staff should take to prioritize resources to cases based on factors such as likelihood and severity of harm or number of injuries related to the product hazard. (Recommendation 2)
Open

 Actions to satisfy the intent of the recommendation have not been taken or are being planned.

When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Consumer Product Safety Commission CPSC's Assistant Executive Director of the Office of Compliance and Field Operations should explore measures of recall effectiveness to use in addition to correction rate, which could provide for a more comprehensive assessment of the effectiveness of recalls. (Recommendation 5)
Open

 Actions to satisfy the intent of the recommendation have not been taken or are being planned.

When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Consumer Product Safety Commission CPSC's Assistant Executive Director of the Office of Compliance and Field Operations should develop procedures for how compliance officers should determine how many recall effectiveness checks to assign to recalls based on risk factors, such as product volume and injuries. (Recommendation 3)
Open

 Actions to satisfy the intent of the recommendation have not been taken or are being planned.

When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.