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Open Recommendations

Information Technology: IRS Needs to Complete Planning and Improve Reporting for Its Modernization Programs
GAO-24-106566
Mar 19, 2024
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3 Open Recommendations
Agency Affected Recommendation Status
Internal Revenue Service The Commissioner of the IRS should complete the enterprise roadmap and ensure it addresses the strategic operating plan's technology objective. (Recommendation 1)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Internal Revenue Service The Commissioner of the IRS should complete plans for its modernization programs that include (1) milestones to complete the modernization, (2) a description of the work necessary to complete the modernization, and (3) details regarding the disposition of the legacy system, if applicable. (Recommendation 2)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Internal Revenue Service The Commissioner of the IRS should include information including a history of programs' cost and schedule goals and showing how the quarterly cost and schedule performance aligns with fiscal year and overall goals for the programs in its quarterly reports to Congress. (Recommendation 3)
Open
When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.

Federal Software Licenses: Agencies Need to Take Action to Achieve Additional Savings
GAO-24-105717
Jan 29, 2024
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18 Open Recommendations
Agency Affected Recommendation Status
U.S. Agency for International Development The Administrator of USAID should ensure that the agency consistently tracks software licenses that are currently in use for its widely used licenses by, at a minimum, developing and implementing procedures for tracking license usage. (Recommendation 17)
Open
U.S. Agency for International Development concurred with this recommendation and stated that the agency recently implemented a software asset management solution to track software licenses purchased and is actively working on a process and an automated solution to consistently compare the inventories of software licenses in use to purchase records. When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Department of Justice The Attorney General should ensure that the Department of Justice consistently tracks software licenses that are currently in use for its widely used licenses by, at a minimum, developing and implementing procedures for tracking license usage. (Recommendation 7)
Open
The Department of Justice agreed with this recommendation. When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
U.S. Agency for International Development The Administrator of USAID should ensure that the agency consistently compares the inventories of software licenses that are currently in use with information on purchased licenses to identify opportunities to reduce costs and better inform investment decision making for its widely used licenses on a regular basis. At a minimum, it should develop and implement procedures for comparing the inventories of licenses in use to purchase records. (Recommendation 18)
Open
U.S. Agency for International Development concurred with this recommendation and stated that the agency recently implemented a software asset management solution to track software licenses purchased and is actively working on a process and an automated solution to consistently compare the inventories of software licenses in use to purchase records. As of March 2024, the agency stated that it plans to provide a statement of actions on this recommendation on July 27, 2024. We will continue to monitor the agency's efforts to fully implement this recommendation.
Department of Justice The Attorney General should ensure that the Department of Justice consistently compares the inventories of software licenses that are currently in use with information on purchased licenses to identify opportunities to reduce costs and better inform investment decision making for its widely used licenses on a regular basis. At a minimum, it should develop and implement procedures for comparing the inventories of licenses in use to purchase records. (Recommendation 8)
Open
The Department of Justice agreed with this recommendation. As of March 2024, the department had no comments on the implementation status of this recommendation. Until the department consistently compares their inventories of software licenses in use to known purchases for each of their five most widely used software licenses, it is likely to miss opportunities to reduce costs on duplicative or unnecessary software licenses. We will continue to monitor the department's efforts to fully implement this recommendation.
Department of State The Secretary of State should ensure that the agency consistently tracks software licenses that are currently in use for its widely used licenses by, at a minimum, developing and implementing procedures for tracking license usage. (Recommendation 9)
Open
The Department of State concurred with this recommendation and stated that it is in process of implementing a software solution that will consistently track software licenses currently in use. When we confirm what actions the agency has taken in response to this recommendation, we will provide updated information.
Department of State The Secretary of State should ensure that the agency consistently compares the inventories of software licenses that are currently in use with information on purchased licenses to identify opportunities to reduce costs and better inform investment decision making for its widely used licenses on a regular basis. At a minimum, it should develop and implement procedures for comparing the inventories of licenses in use to purchase records. (Recommendation 10)
Open
The Department of State concurred with this recommendation. As of March 2024, the department stated that it has implemented a software solution to consistently compare the inventories of software licenses that are currently in use with information on purchased licenses. When we confirm the actions the agency has taken in response to this recommendation, we will provide updated information.

DOD Software Licenses: Better Guidance and Plans Needed to Ensure Restrictive Practices Are Mitigated
GAO-23-106290
Sep 12, 2023
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1 Open Recommendations
Agency Affected Recommendation Status
Department of Defense The Secretary of Defense should direct the DOD CIO, in coordination with ESI, to update and implement guidance and plans to fully address identifying, analyzing, and mitigating the impacts of restrictive software licensing practices on cloud computing efforts. (Recommendation 1)
Open
The Department of Defense (DOD) concurred with this recommendation. As of November 2023, DOD has not yet implemented guidance and plans to fully address identifying, analyzing, and mitigating the impacts of restrictive software licensing practices on cloud computing efforts. DOD officials stated that the Office of the Chief Information Officer plans to issue guidance, including a clear restrictive software licenses definition and addressing remaining gaps identified in this report, by the end of fiscal year 2024. We will continue to monitor the department's efforts to fully implement this recommendation.

Cloud Computing: DOD Needs to Improve Tracking of Data User Fees
GAO-23-106247
Sep 12, 2023
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1 Open Recommendations
Agency Affected Recommendation Status
Department of Defense The Secretary of Defense should direct the DOD Chief Information Officer to develop a plan and time frame for adopting a tool to track and report cloud data egress fees across the department. (Recommendation 1)
Open
The Department of Defense concurred with our recommendation. In its response, DOD stated that by the third quarter of fiscal year 2025, it will develop a plan to expand the department's cloud financial operations efforts to include the management of data egress fees. We will continue to monitor the department's efforts in this area.
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