2020 Census: Office Managers' Perspectives on Recent Operations Would Strengthen Planning for 2030

Fast Facts

The execution of the 2020 Census was largely a local endeavor, carried out by hundreds of thousands of short-term workers reporting to 248 temporary offices around the country.

We surveyed the managers who ran these offices during the 2020 Census and also examined local field operations management.

The managers provided perspectives that could help shape the next census, including their views on automation, the COVID-19 response, and more. Our survey also highlighted a need for the Census Bureau to do a better job coordinating its outreach program with the temporary offices.

A census enumerator approaches a man standing in the doorway of a house.

Highlights

What GAO Found

The Census Bureau executed its most labor-intensive field data-collection activity through 248 area census offices, relying on managers of these offices (ACOM) to oversee field work and ensure its timely completion. ACOMs had a unique vantage point on the census, working at the intersection of regional management and the massive temporary field workforce they oversaw.

Area Census Office Managers' Position in the Census Workforce

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ACOMs responded to GAO's 2020 survey with perspectives on topics ranging from work environment to automation to the Bureau's pandemic response. Such perspectives can inform planning for 2030 and help the Bureau achieve its objectives. Further, as the Bureau moves forward with its planning, it could solicit the views of selected former ACOMs. Similar to the Bureau's use of other advisory groups, former ACOMs' views could be valuable in informing upcoming 2030 design decisions, particularly regarding the most effective and efficient options in the area offices that have been pivotal to successful censuses.

In 2010, GAO recommended that the Bureau develop mechanisms to increase coordination between its area census offices and its Community Partnership and Engagement Program. This program is designed to build community relationships and access hard-to-count populations. However, the Bureau has not fully implemented this recommendation. Accordingly, GAO's survey showed that only 26 to 56 percent of responding ACOMs were very or generally satisfied with aspects of coordination with the program. Developing a plan with defined tasks and milestones could help the Bureau address this and more fully implement the recommendation.

Why GAO Did This Study

The execution of the 2020 Census was largely a local endeavor, carried out by hundreds of thousands of short-term workers reporting to temporary census offices around the country. How this workforce is managed can affect the cost and quality of the census.

This report examines how the Bureau managed its field data collection operations at the local level for the 2020 Census, and how area census office managers' (ACOM) perspectives can inform planning. GAO performed the work under the authority of the Comptroller General to evaluate the 2020 Census to assist Congress with its oversight responsibilities.

GAO surveyed the Bureau's 248 ACOMs six times during the 2020 Census, reviewed Bureau documents related to management and operations, and interviewed Bureau officials. The number of questions asked varied across waves of the survey, and the wording of some questions changed.

Concurrent with this report, GAO is issuing online supplemental material that presents regional and national aggregations of survey responses.

Recommendations

GAO recommends that the Bureau (1) use relevant data from GAO's 2020 ACOM survey to inform planning for 2030, (2) use perspectives of selected ACOMs to inform planning for 2030, and (3) develop a plan with defined tasks and milestones to increase coordination with the partnership program. The Bureau concurred and provided technical comments we included where appropriate.

Recommendations for Executive Action

Agency Affected	Recommendation	Status Sort descending
Department of Commerce	The Secretary of Commerce and the Director of the U.S. Census Bureau should use relevant data from our 2020 survey of area census office managers to inform planning decisions for the 2030 Census. (Recommendation 1)	Open Commerce agreed with our recommendation. The Bureau indicated in its December 2021 action plan that it will review and analyze data we reported (see GAO-21-105237) with other available data, and that it plans to release an analysis of these data sources by September 30, 2024. In March 2024, Bureau officials confirmed they plan to release their related analysis by September 2024. In order to implement this recommendation, the Bureau will need to be able to demonstrate that this planned analysis took place and informed subsequent planning decisions for the 2030 Census.
Department of Commerce	The Secretary of Commerce and the Director of the U.S. Census Bureau should collect and consider perspectives of selected former area census office managers on future design options and their implementation and use them as formal input to the planning of the 2030 Decennial Census. (Recommendation 2)	Open Commerce agreed with our recommendation. The Bureau indicated in its December 2021 action plan that it plans to conduct focus groups of persons who served as Area Census Office Managers during the 2020 Census and use these focus groups to share ideas around the preliminary 2030 Census field structure and elicit feedback and input based on the participants' 2020 Census experience. The Bureau plans to conduct these focus groups and document the results by September 30, 2024. In March 2024, Bureau officials confirmed they plan to provide related documentation by September 2024. In order to implement this recommendation, the Bureau will need to demonstrate that these ACOM perspectives were collected and used to inform subsequent planning for the 2030 Census.
Department of Commerce	The Secretary of Commerce and the Director of the U.S. Census Bureau should develop and document a plan to address our long-standing recommendation that the Bureau develop mechanisms to increase coordination and communication between the partnership program and census office staff. (Recommendation 3)	Open Commerce agreed with our recommendation. According to Bureau officials in January 2023, the Bureau is currently designing the structure of its field and partnership program for 2030, which they will document in a series of reports, including a communication and coordination plan for partnership and census offices, targeting release in December 2024. In order to implement this recommendation, the Bureau will need to ensure that this plan is credibly documented with milestones, timetables, accountabilities, and resources necessary to identify mechanisms to increase coordination and communication between partnership and census office staff.