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Testimony: 

Before the Committee on Oversight and Government Reform, House of 
Representatives: 

United States Government Accountability Office: 
GAO: 

For Release on Delivery: 
Expected at 10:00 a.m. EDT:
Thursday, March 25, 2010: 

Troubled Asset Relief Program: 

Home Affordable Modification Program Continues to Face Implementation 
Challenges: 

Statement of Gene L. Dodaro:
Acting Comptroller General of the United States: 

GAO-10-556T: 

GAO Highlights: 

Highlights of GAO-10-556T, a testimony to the Committee on Oversight 
and Government Reform, House of Representatives:

Why GAO Did This Study: 

Mortgage loan defaults and foreclosures are key factors behind the 
current economic downturn. In response, Congress passed and the 
President signed the Emergency Economic Stabilization Act of 2008, 
which authorized the Department of the Treasury to establish the 
Troubled Asset Relief Program (TARP). Under TARP, Treasury created the 
Home Affordable Modification Program (HAMP) as its cornerstone effort 
to meet the act's goal of protecting home values and preserving 
homeownership. This statement focuses on (1) HAMP's program activities 
to date, (2) status of GAO's July 2009 recommendations to strengthen 
HAMP's transparency and accountability, (3) preliminary findings from 
GAO's current work evaluating servicers' implementation of HAMP, and 
(4) additional challenges HAMP faces going forward. 

GAO obtained information from 10 HAMP servicers of various sizes that 
accounted for 71 percent of the TARP funds allocated to participating 
servicers. GAO reviewed their policies and procedures, interviewed 
management and quality assurance staff, and observed a sample of phone 
calls between borrowers and servicers. GAO is also reviewing samples of 
loan files for borrowers offered and denied HAMP trial modifications. 
Finally, GAO spoke with officials at Treasury and its financial 
agents--Fannie Mae and Freddie Mac--and is analyzing program 
information and data from these sources. 

What GAO Found: 

When Treasury announced the program in March 2009, it estimated that 
HAMP could help 3 to 4 million borrowers. Through February 2010, 
including both the portion funded by TARP and the portion funded by 
Fannie Mae and Freddie Mac:

* about 1.1 million borrowers had begun trial modifications; of which:

* about 800,000 were in active trial modifications, and:

* fewer than 200,000 permanent modifications had been made.

As of early March 2010, the TARP-funded portion of the program had 113 
participating servicers, and about $36.9 billion of the $50 billion in 
TARP funds for HAMP had been allocated to these servicers. A typical 
TARP-funded modification could result in a monthly mortgage payment 
reduction of about $520.

Treasury has taken some steps, but has not fully addressed concerns 
that GAO raised in its July 2009 report on HAMP's transparency and 
accountability. For example, Treasury has yet to finalize some key 
components of its internal controls over the first-lien program, 
including establishing metrics and benchmarks for servicers' 
performance. In addition, Treasury has not finalized remedial actions, 
or penalties, for servicers not in compliance with HAMP guidelines. 
According to Treasury, these remedies will be completed in April 2010. 
Lastly, GAO reported that Treasury's projection that 3 to 4 million 
borrowers could be helped by HAMP was based on several uncertain 
assumptions and might be overly optimistic, and GAO recommended that 
Treasury update this estimate, but the Department has not yet done so.

Preliminary results of GAO's ongoing work show inconsistencies in some 
aspects of program implementation. Although one of HAMP's goals was to 
ensure that mortgage modifications were standardized, Treasury has not 
issued specific guidelines for all program areas, allowing 
inconsistencies in how servicers treat borrowers. For example, the 10 
servicers GAO contacted had 7 different sets of criteria for 
determining whether borrowers who were not yet 60 days delinquent 
qualified for HAMP. Also, some servicers were not systematically 
tracking all HAMP complaints and, in some cases, tracked only 
resolutions to certain types of complaints, such as written complaints 
addressed to the company president. GAO also found that servicers faced 
challenges implementing HAMP because of the number of changes to the 
program, some of which have required servicers to readjust their 
business practices, update their systems, and retrain staff.

HAMP is likely to face additional challenges going forward, including 
successfully converting trial modifications, addressing the needs of 
borrowers who have substantial negative equity, limiting redefaults for 
those who receive modifications, and achieving program stability. While 
GAO's study is not yet completed, GAO shared preliminary findings with 
Treasury to allow it to address these issues in a timely manner.

View [hyperlink, http://www.gao.gov/products/GAO-10-556T] or key 
components. For more information, contact Mathew Scire at (202) 512-
8678 or sciremj@gao.gov. 

[End of section] 

Mr. Chairman and Members of the Committee: 

I am pleased to be here today to discuss our work on the Home 
Affordable Modification Program (HAMP), which the Department of the 
Treasury (Treasury) has implemented under the Troubled Asset Relief 
Program (TARP). Dramatic increases in home mortgage defaults and 
foreclosures have been at the root of the current economic crisis. In 
response to the turmoil in the financial markets, the Emergency 
Economic Stabilization Act of 2008 (the act) authorized Treasury to 
establish TARP and to purchase and insure up to $700 billion in 
troubled assets from financial institutions through TARP.[Footnote 1] 
Treasury's initial focus in implementing TARP was to stabilize the 
financial markets and increase lending to businesses and consumers, 
but the authorities granted to Treasury under the act were also to be 
used to preserve homeownership, protect home values, and maximize 
assistance for homeowners with respect to foreclosure mitigation 
efforts. On February 18, 2009, Treasury announced the framework for 
HAMP, a program that would use up to $50 billion of TARP funds to help 
at-risk homeowners avoid potential foreclosure, primarily by reducing 
their monthly mortgage payments. 

My statement today is based on our July 23, 2009, report on HAMP and 
our current work evaluating Treasury's ongoing implementation of the 
program.[Footnote 2] Specifically, this statement focuses on (1) HAMP 
program activities to date, (2) the status of the recommendations we 
made in our July 2009 report to strengthen the transparency and 
accountability of HAMP, (3) preliminary findings from our current work 
evaluating servicers' implementation of HAMP, and (4) additional 
challenges HAMP faces going forward. Our current work evaluates 
servicers' practices in informing borrowers about HAMP, the extent to 
which servicers have been consistently evaluating borrowers for HAMP 
participation, and the processes that have been put into place for 
borrowers to file HAMP complaints. To examine these questions, we 
spoke with and obtained information from 10 HAMP servicers of various 
sizes that collectively represented 71 percent of the TARP funds 
allocated to participating servicers and visited 6 of them. We 
reviewed their policies and procedures, interviewed management and 
quality assurance staff, and observed a sample of phone calls between 
borrowers and their servicers. We are also reviewing samples of loan 
files from each servicer for borrowers who were offered and denied 
HAMP trial modifications. Finally, we spoke with officials at Treasury 
and its financial agents--Fannie Mae and Freddie Mac--to understand 
how they were ensuring compliance with HAMP guidelines and their 
processes for resolving HAMP complaints. We are coordinating our work 
with other oversight entities that TARP created--the Congressional 
Oversight Panel (COP) and the Office of the Special Inspector General 
for TARP (SIGTARP). 

The work on which this testimony is based was performed in accordance 
with generally accepted government auditing standards. Those standards 
require that we plan and perform the audit to obtain sufficient, 
appropriate evidence to provide a reasonable basis for our finding and 
conclusions based on our audit objectives. We believe that the 
evidence obtained provides a reasonable basis for our findings and 
conclusions based on our audit objectives. 

Background: 

National default and foreclosure rates rose sharply from 2005 through 
2009 to the highest level in 29 years (fig. 1). Default rates climbed 
from 1.09 percent to 5.09 percent, and foreclosure start rates-- 
representing the percentage of loans that entered the foreclosure 
process each quarter--grew almost threefold, from 0.42 percent to 1.2 
percent. Put another way, over half a million mortgages entered the 
foreclosure process in the fourth quarter of 2009, compared with about 
174,000 in the fourth quarter of 2005. Finally, foreclosure inventory 
rates rose over 350 percent over the 4-year period, increasing from 
0.99 percent to 4.58 percent, with most of that growth occurring after 
the second quarter of 2007. As a result, over 2 million loans were in 
the foreclosure inventory as of the end of 2009. Foreclosure starts 
declined in the last quarter of 2009, but the number of defaults 
continued to climb. 

Figure 1: National Default and Foreclosure Trends, 1979-2009: 

[Refer to PDF for image: multiple line graph] 

This figure contains two multiple line graphs depicting the following 
data: 

The following periods of economic recession are indicated on the 
graphs: 
1980; 
1982-83; 
1991; 
2001-2002; 
Late 2007-2009. 

Q1 1979: 
Default: 0.47%; 
Foreclosure Starts: 0.17%; 
Foreclosure Inventory: 0.31%. 

Q1 1980: 
Default: 0.54%; 
Foreclosure Starts: 0.14%; 
Foreclosure Inventory: 0.32%. 

Q1 1981: 
Default: 0.66%; 
Foreclosure Starts: 0.18%; 
Foreclosure Inventory: 0.44%. 

Q1 1982: 
Default: 0.72%; 
Foreclosure Starts: 0.22%; 
Foreclosure Inventory: 0.53%. 

Q1 1983: 
Default: 0.86%; 
Foreclosure Starts: 0.22%; 
Foreclosure Inventory: 0.71%. 

Q1 1984: 
Default: 0.89%; 
Foreclosure Starts: 0.2%; 
Foreclosure Inventory: 0.68%. 

Q1 1985: 
Default: 0.98%; 
Foreclosure Starts: 0.25%; 
Foreclosure Inventory: 0.79%. 

Q1 1986: 
Default: 1.01%; 
Foreclosure Starts: 0.25%; 
Foreclosure Inventory: 0.87%. 

Q1 1987: 
Default: 1.04%; 
Foreclosure Starts: 0.28%; 
Foreclosure Inventory: 1.09%. 

Q1 1988: 
Default: 0.89%; 
Foreclosure Starts: 0.29%; 
Foreclosure Inventory: 1.07%. 

Q1 1989: 
Default: 0.83%; 
Foreclosure Starts: 0.31%; 
Foreclosure Inventory: 0.95%. 

Q1 1990: 
Default: 0.7%; 
Foreclosure Starts: 0.33%; 
Foreclosure Inventory: 0.97%. 

Q1 1991: 
Default: 0.78%; 
Foreclosure Starts: 0.33%; 
Foreclosure Inventory: 0.97%. 

Q1 1992: 
Default: 0.8%; 
Foreclosure Starts: 0.34%; 
Foreclosure Inventory: 1.04%. 

Q1 1993: 
Default: 0.77%; 
Foreclosure Starts: 0.32%; 
Foreclosure Inventory: 1%. 

Q1 1994: 
Default: 0.75%; 
Foreclosure Starts: 0.31%; 
Foreclosure Inventory: 0.94%. 

Q1 1995: 
Default: 0.7%; 
Foreclosure Starts: 0.32%; 
Foreclosure Inventory: 0.86%. 

Q1 1996: 
Default: 0.68%; 
Foreclosure Starts: 0.37%; 
Foreclosure Inventory: 0.95%. 

Q1 1997: 
Default: 0.55%; 
Foreclosure Starts: 0.36%; 
Foreclosure Inventory: 1.08%. 

Q1 1998: 
Default: 0.6%; 
Foreclosure Starts: 0.37%; 
Foreclosure Inventory: 1.17%. 

Q1 1999: 
Default: 0.6%; 
Foreclosure Starts: 0.36%; 
Foreclosure Inventory: 1.22%. 

Q1 2000: 
Default: 0.55%; 
Foreclosure Starts: 0.36%; 
Foreclosure Inventory: 1.17%. 

Q1 2001: 
Default: 0.66%; 
Foreclosure Starts: 0.4%; 
Foreclosure Inventory: 1.24%. 

Q1 2002: 
Default: 0.8%; 
Foreclosure Starts: 0.45%; 
Foreclosure Inventory: 1.51%. 

Q1 2003: 
Default: 0.83%; 
Foreclosure Starts: 0.41%; 
Foreclosure Inventory: 1.43%. 

Q1 2004: 
Default: 0.85%; 
Foreclosure Starts: 0.46%; 
Foreclosure Inventory: 1.29%. 

Q1 2005: 
Default: 0.81%; 
Foreclosure Starts: 0.42%; 
Foreclosure Inventory: 1.08%. 

Q1 2006: 
Default: 0.95%; 
Foreclosure Starts: 0.42%; 
Foreclosure Inventory: 0.98%. 

Q1 2007: 
Default: 0.95%; 
Foreclosure Starts: 0.59%; 
Foreclosure Inventory: 1.28%. 

Q1 2008: 
Default: 1.56%; 
Foreclosure Starts: 1.01%; 
Foreclosure Inventory: 2.47%. 

Q2 2008: 
Default: 1.75%; 
Foreclosure Starts: 1.08%; 
Foreclosure Inventory: 2.75%. 

Q3 2008: 
Default: 2.2%; 
Foreclosure Starts: 1.07%; 
Foreclosure Inventory: 2.97%. 

Q4 2008: 
Default: 3%; 
Foreclosure Starts: 1.08%; 
Foreclosure Inventory: 3.3%. 

Q1 2009: 
Default: 3.39%; 
Foreclosure Starts: 1.37%; 
Foreclosure Inventory: 3.85%. 

Q2 2009: 
Default: 3.67%; 
Foreclosure Starts: 1.36%; 
Foreclosure Inventory: 4.3%. 

Q3 2009: 
Default: 4.38%; 
Foreclosure Starts: 1.42%; 
Foreclosure Inventory: 4.47%. 

Q4 2009: 
Default: 5.09%; 
Foreclosure Starts: 1.2%; 
Foreclosure Inventory: 4.59%. 

[End of graph] 

Q2 2005 through Q2 3008: 

Q2 2005: 
Default: 0.83%; 
Foreclosure Starts: 0.38%; 
Foreclosure Inventory: 1%. 

Q3 2005: 
Default: 0.85%; 
Foreclosure Starts: 0.41%; 
Foreclosure Inventory: 0.97%. 

Q4 2005: 
Default: 1.09%; 
Foreclosure Starts: 0.42%; 
Foreclosure Inventory: 0.99%. 

Q1 2006: 
Default: 0.95%; 
Foreclosure Starts: 0.42%; 
Foreclosure Inventory: 0.98%. 

Q2 2006: 
Default: 0.9%; 
Foreclosure Starts: 0.4%; 
Foreclosure Inventory: 0.99%. 

Q3 2006: 
Default: 0.95%; 
Foreclosure Starts: 0.47%; 
Foreclosure Inventory: 1.05%. 

Q4 2006: 
Default: 1.02%; 
Foreclosure Starts: 0.57%; 
Foreclosure Inventory: 1.19%. 

Q1 2007: 
Default: 0.95%; 
Foreclosure Starts: 0.59%; 
Foreclosure Inventory: 1.28%. 

Q2 2007: 
Default: 1.07%; 
Foreclosure Starts: 0.59%; 
Foreclosure Inventory: 1.4%. 

Q3 2007: 
Default: 1.26%; 
Foreclosure Starts: 0.78%; 
Foreclosure Inventory: 1.67%. 

Q4 2007: 
Default: 1.58%; 
Foreclosure Starts: 0.88%; 
Foreclosure Inventory: 2.04%. 

Q1 2008: 
Default: 1.56%; 
Foreclosure Starts: 1.01%; 
Foreclosure Inventory: 2.47%. 

Q2 2008: 
Default: 1.75%; 
Foreclosure Starts: 1.08%; 
Foreclosure Inventory: 2.75%. 

Q3 2008: 
Default: 2.2%; 
Foreclosure Starts: 1.07%; 
Foreclosure Inventory: 2.97%. 

Q4 2008: 
Default: 3%; 
Foreclosure Starts: 1.08%; 
Foreclosure Inventory: 3.3%. 

Q1 2009: 
Default: 3.39%; 
Foreclosure Starts: 1.37%; 
Foreclosure Inventory: 3.85%. 

Q2 2009: 
Default: 3.67%; 
Foreclosure Starts: 1.36%; 
Foreclosure Inventory: 4.3%. 

Q3 2009: 
Default: 4.38%; 
Foreclosure Starts: 1.42%; 
Foreclosure Inventory: 4.47%. 

Q4 2009: 
Default: 5.09%; 
Foreclosure Starts: 1.2%; 
Foreclosure Inventory: 4.59%. 

Source: GAO analysis of MBA data, National Bureau of Economic Research. 

[End of figure] 

Foreclosure is a legal process that a mortgage lender initiates 
against a homeowner who has missed a certain number of payments. The 
foreclosure process has several possible outcomes but generally means 
that the homeowner loses the property, typically because it is sold to 
repay the outstanding debt or repossessed by the lender. The 
foreclosure process is usually governed by state law and varies widely 
by state. Foreclosure processes generally fall into one of two 
categories--judicial foreclosures, which proceed through courts, and 
nonjudicial foreclosures, which do not involve court proceedings. The 
legal fees, foregone interest, property taxes, repayment of former 
homeowners' delinquent obligations, and selling expenses can make 
foreclosure extremely costly to lenders. Options to avoid foreclosure 
include forbearance plans, short sales, deeds in lieu of foreclosure, 
and loan modifications. With forbearance plans and loan modifications, 
the borrower retains ownership of the property. With short sales and 
deeds in lieu of foreclosure, the borrower does not. 

In March 2009, Treasury issued the first HAMP guidelines for modifying 
first lien mortgages in an effort to help homeowners avoid 
foreclosure. The goal of the first-lien mortgage modification program 
is to reduce the monthly payments of struggling homeowners to more 
affordable levels--specifically 31 percent of household income. 
According to Treasury, HAMP was intended to offer reduced monthly 
payments to up to 3 to 4 million homeowners. Under the first-lien 
modification program, Treasury shares the cost of reducing the 
borrower's monthly mortgage payments with mortgage holders/investors 
and provides various financial incentives to servicers, borrowers, and 
mortgage holders/investors for loans modified under the program for 5 
years. To be eligible for a first-lien loan modification: 

* the property must be owner occupied and the borrower's primary 
residence; 

* the property must be a single-family property (1 to 4 units) with a 
maximum unpaid principal balance on the unmodified first-lien mortgage 
that is equal to or less than $729,750 for a 1-unit property; 

* the loan must have been originated on or before January 1, 2009; and: 

* the monthly first-lien mortgage payment must be more than 31 percent 
of the homeowner's gross monthly income. 

Borrowers have until December 31, 2012, to be accepted into the first- 
lien modification program. HAMP also includes other subprograms that, 
for example, offer incentives to modify or pay off second-lien loans 
of borrowers whose first mortgages were modified under HAMP and to 
pursue foreclosure alternatives when a HAMP modification cannot be 
offered. 

The HAMP first-lien modification program has four main features: 

1. Cost sharing - Mortgage holders/investors will be required to take 
the first loss in reducing the borrower's monthly payments to no more 
than 38 percent of the borrower's income. Treasury will then use TARP 
funds to match further reductions on a dollar-for-dollar basis, down 
to the target of 31 percent of the borrower's gross monthly income. 
The modified monthly payment is fixed for 5 years or until the loan is 
paid off, whichever is earlier, as long as the borrower remains in 
good standing with the program. After 5 years, the payment may 
increase by 1 percent a year to a cap of the Freddie Mac rate for 30-
year fixed rate loans as of the date that the modification agreement 
is prepared. 

2. Standardized net present value (NPV) test - The NPV test compares 
expected cash flows from a modified loan to the same loan with no 
modification. If the expected cash flow with a modification is greater 
than the expected cash flow without a modification, the loan servicer 
is required to modify the loan. According to Treasury, the NPV test 
increases mortgage holder/investor confidence and helps ensure that 
borrowers are treated consistently under the program by providing a 
transparent and externally derived objective standard for all loan 
servicers to follow. 

3. Standardized waterfall - Servicers must follow a sequential 
modification process to reduce payments to 31 percent of gross monthly 
income. Servicers must first capitalize accrued interest and expenses 
paid to third parties. Next, interest rates must be reduced to the 
higher of 2 percent or a level that achieves the 31 percent debt-to- 
income target. If the debt-to-income ratio is still over 31 percent, 
servicers must then extend the amortization period of the loan up to 
40 years. Finally, if the debt-to-income ratio is still over 31 
percent, the servicer must forbear--defer--principal until the payment 
is reduced to the 31 percent target.[Footnote 3] Servicers may also 
forgive mortgage principal at any step of the process to achieve the 
target monthly payment ratio of 31 percent. 

4. Incentive payment structure - Treasury will use HAMP funds to 
provide both one-time and ongoing ("pay-for-success") incentives to 
loan servicers, mortgage holders/investors, and borrowers to increase 
the likelihood that the program will produce successful modifications 
over the long term and help cover the servicers' and investors' costs 
of modifying a loan. 

Prior to HAMP, many servicers offered their own loan modification 
programs, but the vast majority of these loan modifications increased 
or did not change the borrower's monthly mortgage payment. Rather, the 
focus of these programs was on bringing delinquent loans current by 
adding past due interest, advances for taxes or insurance, and other 
fees to the loan balance. Some of these loan modifications changed the 
interest rate or remaining term of the loan but typically focused on 
reducing payments to 38 rather than 31 percent of the borrower's gross 
monthly income. For example, FDIC's IndyMac Federal Bank loan 
modification program, on which HAMP is partially based, initially 
reduced payments to 38 percent of the borrower's gross monthly income 
before subsequently revising the payment target to 31 percent. Many 
servicers continue to offer non-HAMP loan modifications for borrowers 
who do not qualify for HAMP. Appendix I provides examples of non-HAMP 
loan modification programs and an overview of other federal 
foreclosure prevention programs. 

The HAMP Loan Modification Program Has Made Limited Progress to Date: 

Treasury first announced HAMP in February 2009 and issued the first 
implementation guidelines in March 2009. Since then, Treasury has 
issued 11 supplemental directives for the HAMP program, 8 of them for 
the first-lien modification program (fig. 2). The early supplemental 
directives tended to focus on basic implementation issues, but the 
later directives resulted in significant changes to the program--for 
example, requiring servicers to send written denial notices to 
borrowers, streamlining the process used by servicers for evaluating 
borrowers, and requiring that servicers verify borrowers' income 
before initiating trial modifications. 

As of March 9, 2010, 113 servicers had signed HAMP Servicer 
Participation Agreements to modify loans not owned or guaranteed by 
the government sponsored enterprises (GSE) Fannie Mae and Freddie Mac. 
[Footnote 4] Roughly $36.9 billion in TARP funds have been allocated 
to these servicers for modification of non-GSE loans. These servicers 
include national financial institutions such as Bank of America, Wells 
Fargo, and JP Morgan Chase and national servicing organizations such 
as GMAC Mortgage and Ocwen. Fannie Mae and Freddie Mac required all 
servicers of loans that they owned or guaranteed to participate in the 
GSE HAMP program. 

Figure 2: Timeline of HAMP Program Announcements: 

[Refer to PDF for image: timeline] 

April 2009: 
* Additional guidance for adoption and implementation of the first-
lien program. 

* Collection and reporting of race, ethnicity, and gender of borrowers 
involved in potential loan modifications under the HAMP. 

July 2009: 
* Trial period and modification setup requirements and submitting loan-
level data for processing during the HAMP trial period. 

* HPDP incentives program details, including information on 
eligibility, calculating HPDP incentives, timetables for potential 
payments, and compliance. 

August 2009: 
* Second Lien Modification Program introduction and implementation
guidance. 

September 2009: 
* Collection and reporting requirements of certain data elements. 

October 2009: 
* Streamlined HAMP borrower evaluation process. 

November 2009: 
* Requirement to send written notice to borrowers denied HAMP. 

* Guidance for the adoption and implementation of the Foreclosures 
Alternative Program. 

January 2010: 
* Requires servicers to verify borrower eligibility prior to offering 
a HAMP trial modification and additional guidance regarding the 
resolution of active HAMP trial modifications. 

Source: Treasury. 

[End of figure] 

Treasury reported that through February 2010 servicers had offered 
nearly 1.4 million HAMP trial modifications to borrowers of GSE and 
non-GSE loans, and roughly 1.1 million of these had begun HAMP trial 
modifications.[Footnote 5] Of the trial modifications begun, about 0.8 
million were in active trial modifications, fewer than 0.2 million 
were in active permanent modifications, and the remaining had been 
canceled. As shown in figure 3, the number of trial modifications 
started generally increased until October 2009 but then decreased. In 
part, the decrease in new trial modifications may be the result of a 
shift in focus on the part of Treasury and the servicers from starting 
new modifications to making existing trial modifications permanent. In 
July 2009, Treasury announced a goal of 500,000 trial modifications 
started by November 1, 2009. In November, however, Treasury announced 
a campaign to increase the number of conversions to permanent 
modifications. Although the first trial modifications started nearly a 
year ago, servicers are completing permanent modifications at a rate 
slower than Treasury expected, with 32 percent of loans that have been 
in trial for three months or more approved for conversion. Servicers 
we spoke with cited several challenges in making trial modifications 
permanent, including obtaining all the required documentation and 
borrowers who missed trial period payments. 

Figure 3: GSE and non-GSE HAMP Trial and Permanent Modifications Made 
Each Month: 

[Refer to PDF for image: multiple line graph] 

Date: May and Prior, 2009; 	
Trial modification started: 53,791; 
Permanent modification started: 0. 

Date: June 2009; 
Trial modification started: 99,919; 
Permanent modification started: 0. 

Date: July 2009; 
Trial modification started: 118,055; 
Permanent modification started: 0. 

Treasury announces goal of 500,000 trials by November 1, 2009. 

Date: August 2009; 
Trial modification started: 144,706; 
Permanent modification started: 0. 

Date: September 2009; 
Trial modification started: 134,499; 
Permanent modification started: 1,711. 

Date: October 2009; 
Trial modification started: 157,150; 
Permanent modification started: 3,470. 

Date: November 2009; 
Trial modification started: 110,081; 
Permanent modification started: 26,201. 

Start of Treasury's Conversion Campaign. 

Date: December 2009; 
Trial modification started: 109,538; 
Permanent modification started: 35,083. 

Date: January 2010; 
Trial modification started: 80,477; 
Permanent modification started: 49,832. 

Date: February 2010; 
Trial modification started: 85,848; 
Permanent modification started: 53,910. 

Source: Cumulative figures taken from January 2010 HAMP Servicer 
Performance Report, monthly figures are GAO calculated using
cumulative figures. 

[End of figure] 

To date, Treasury has reported limited information on the number of 
borrowers who have been denied trial modifications under HAMP. The 10 
HAMP servicers that we spoke with reported a wide range of denial 
rates. The reasons for denying trial modifications varied by servicer--
for example, one servicer reported high proportions of investors 
prohibiting HAMP modifications and another servicer reported 
insufficient or excessive borrower income as the most common reasons 
for denial. 

Additionally, Treasury has provided limited data on the performance of 
HAMP modifications, both trial and permanent. According to program 
administrators, servicers are not required to report trial period 
payments on a monthly basis, and these payments may not be reported 
until the trial modification becomes official. Thus, it is difficult 
to determine the number of borrowers in trial modifications who may be 
delinquent in their trial payments. Limited information is available 
on the performance of permanent modifications because few trials have 
become permanent. According to Treasury, through the end of February 
2010, 1,473 of the 170,207 permanent modifications made had defaulted. 

HAMP payments are contingent upon trial modifications becoming 
permanent, and given the small number of permanent modifications to 
date, Treasury has made relatively few incentive payments to 
investors, servicers, and borrowers. According to Treasury, through 
the end of February 2010, a total of $58 million had been disbursed to 
servicers and investors. Roughly 78 percent of these payments went to 
servicers and 22 percent to investors. As of March 1, 2010, no 
incentive payments had been made on borrowers' behalf because no 
borrowers had reached the first anniversary of their trial 
modification, as the program requires before making the incentive 
payment. 

Overall, non-GSE borrowers participating in HAMP had their monthly 
mortgage payments reduced by about 19 percentage points of their total 
debt payments. The mortgage interest rates on their loans were reduced 
by approximately 5.5 percentage points (from 7.5 percent to 2.0 
percent on average) and for nearly half of these borrowers had seen 
their loan terms extended to 40 years (an increase of 13 years beyond 
the original remaining term of the loan). To show the payments that 
Treasury might make for a typical modification, we developed an 
example of first-lien cost-sharing and incentive payments based on 
median loan and borrower characteristics of non-GSE borrowers entering 
trial modifications through February 17, 2010. For a borrower with a 
loan of about $222,000 who is paying 44 percent of his gross monthly 
income toward monthly housing payments, a HAMP modification would 
reduce the monthly housing payment by $520, from $1,760 to $1,240. 
Over 5 years, Treasury would pay an investor $10,500 for the 
difference in mortgage payments and other incentives, a servicer 
$4,500, and a borrower $5,000. In total, the borrower would receive 
$36,200 in the form of reduced payments and incentives. Appendix II 
elaborates on this example. 

Further Actions Needed by Treasury to Improve HAMP's Transparency and 
Accountability: 

In our July 2009 report on HAMP, we noted that Treasury's projection 
that 3 to 4 million borrowers could be offered loan modifications was 
based on several uncertain assumptions and might be overly optimistic. 
Specifically, we reported that some of the key assumptions and 
calculations regarding the number of borrowers whose loans would be 
successfully modified under HAMP using TARP funds were necessarily 
based on limited analyses and data. According to Treasury, projections 
for the number of non-GSE borrowers who will participate in HAMP are 
updated quarterly through the revised allocation of TARP funds for 
HAMP servicers. Nonetheless, according to Treasury's Web site, 
Treasury continues to expect that HAMP will offer reduced monthly 
payments to up to 3 to 4 million borrowers. 

We also reported that while HAMP is the cornerstone effort under TARP 
to meet the act's goals of preserving homeownership and protecting 
home values, a number of HAMP programs remained largely undefined. 
Since that time, additional details of the Home Price Decline 
Protection (HPDP) incentives, second-lien modification program, and 
foreclosure alternatives program have been announced, but the number 
of homeowners who can be helped under these programs remains unclear. 
In July, we noted that Treasury had not estimated the number of 
additional modifications that would be made as a result of HPDP 
incentive payments, even though the potential exists for the incentive 
payments to use up to $10 billion in TARP funds. To date, Treasury has 
not prepared any such estimate. In addition, while Treasury has 
attempted to improve the targeting of these incentive payments by 
incorporating the size of the unpaid principal balance and the loan-to-
value ratio in the payment calculations, HPDP incentives continue to 
be available for loans that would have passed the NPV test without 
them. Similarly, although the second-lien and foreclosure alternatives 
programs were included in the March 2009 program guidelines, no funds 
have yet been disbursed under either of these programs to date. 
According to Treasury, as of March 1--over a year after the first 
announcement of HAMP--details of the second-lien program had not yet 
been finalized, and only two servicers had signed an agreement to 
participate in the program. 

Finally, we reported in July that Treasury had not finalized a 
comprehensive system of internal control for HAMP. We noted that 
important parts of a comprehensive system of internal control include, 
among other things, implementing a system for determining compliance, 
having sufficient numbers of staffing with the right skills, and 
establishing and reviewing performance measures and indicators 
[Footnote 6]. According to Treasury, it was working with its financial 
agents to implement such a system and we continue to assess Treasury's 
efforts in this area. [Footnote 7] While the Chief of the Homeownership 
Preservation Office (HPO)--the office within Treasury that is 
responsible for administering HAMP--consulted with staff and reduced 
staffing levels from 36 to 29 full-time positions, Treasury has not 
yet formally assessed whether HPO has staff with the skills needed to 
govern the program effectively. In addition, Treasury has not yet 
finalized remedies, or penalites, for servicers who are not in 
compliance with HAMP guidelines. According to Treasury, these remedies 
will be complete in April 2010 and a HAMP compliance committee has 
been established to review issues related to servicers' compliance 
with program guidelines and to enforce appropriate remedies. 
Furthermore, while Treasury has put in place some performance metrics 
for HAMP, it has not developed benchmarks to measure these metrics 
against, limiting its ability to determine the success of the program. 
We continue to assess Treasury's efforts to establish a comprehensive 
system of internal control as part of ongoing oversight of the 
implementation of TARP and annual audit of TARP's financial 
statements. Appendix III provides more detail on the recommendations 
we made in July and Treasury's responses to them. 

Servicers Reported Facing Challenges in Implementing HAMP, and Program 
Implementation Was Sometimes Inconsistent: 

The servicers we interviewed told us that a major challenge they faced 
in implementing the HAMP first-lien modification program was the 
number of changes to the program. Each major program change often 
required servicers to adjust their business practices, update their 
systems, and retrain their servicing staff. An example of a 
significant program change that servicers brought to our attention was 
Treasury's recent requirement that borrowers fully document their 
income before they can be evaluated for a trial modification. 
According to servicers we contacted, Treasury told servicers in July 
2009 that it was a "best practice" to use stated income information to 
evaluate borrowers for trial modifications in order to offer 
modifications more quickly. As a result, some servicers that had been 
requiring fully documented income before offering a trial modification 
switched to using stated income, a change that involved altering 
business processes, including updating company policies and retraining 
employees. However, as Treasury became concerned about the number of 
trial modifications that were not converting to permanent 
modifications due to difficulty obtaining income documentation from 
borrowers after the trial period began, Treasury subsequently reversed 
the policy. In January 2010, Treasury announced that effective June 1, 
2010, servicers would be required to evaluate borrowers for trial 
modifications based on fully documented income. Servicers that 
switched to or had been using stated income will again have to alter 
their processes and policies to meet the new standards. 

Servicers also told us that the instability of Treasury's NPV model 
presented another implementation challenge. Although the NPV test is a 
key element in evaluating borrowers for HAMP, servicers told us that 
they experienced problems accessing and using the NPV model on 
Treasury's Web portal. According to Treasury, servicers were allowed 
to use their own NPV models until September 1, but some servicers told 
us that the lack of a Treasury model made it difficult for them to 
begin offering trial modifications. One servicer told us that in the 
first few months of the program, it was otherwise ready to start 
making trial modifications but it was unable to effectively use 
Treasury's Web-based NPV model. As a result, it had to keep borrower 
applications on hold for several months. 

In addition, although one of HAMP's goals is to create clear, 
consistent, and uniform guidance for loan modifications across the 
industry, we found inconsistencies and wide variations among the HAMP 
servicers that we contacted with respect to communication with 
borrowers about HAMP, the criteria used to evaluate borrowers for 
imminent default, and the tracking of HAMP complaints. 

* Communications with borrowers - Although Treasury guidelines state 
that servicers must provide borrowers with information designed to 
help them understand the modification process and must respond to HAMP 
inquiries in a timely and appropriate manner, the HAMP servicers we 
contacted differed widely in the timeliness and content of their 
initial communications with borrowers about HAMP. For example, while 
some servicers contacted borrowers about HAMP as soon as payment was 
30 days delinquent, other servicers did not inform borrowers about 
HAMP until payments were at least 60 days delinquent. Treasury has not 
developed standards to evaluate servicers' performance in 
communicating with borrowers or penalties for servicers that do not 
meet Treasury's requirements. 

We reviewed the Web sites of the 20 HAMP servicers with the largest 
program allocations and found that 3 did not provide any information 
about HAMP and that 3 others had posted inaccurate information about 
the program. The inaccuracies included statements implying that the 
program had not yet started and that only loans owned by Fannie Mae or 
Freddie Mac were eligible for HAMP. After we notified Treasury of 
these issues, two of the servicers updated their Web sites to include 
accurate program information. However, one continued to contain 
inaccurate information, and three continued to have minimal 
information about the program, but, according to Treasury, the level 
of information cannot be mandated. 

* Criteria for imminent default - According to HAMP guidelines, 
borrowers in danger of imminently defaulting on their mortgages may be 
eligible for HAMP modifications. Although Treasury's goal is to create 
uniform guidance for loan modifications across the industry, Treasury 
has not provided specific guidance on how to evaluate non-GSE 
borrowers for imminent default, leading to inconsistent practices 
among servicers. Among the 10 servicers we contacted, there were 7 
different sets of criteria for determining imminent default. While 
some servicers do not impose any requirements beyond the basic HAMP 
eligibility criteria, others do. For example, four servicers aligned 
their imminent default criteria for their non-GSE portfolios with the 
imminent default criteria that the GSEs required for their loans prior 
to March 1, 2010. These criteria required borrowers to have cash 
reserves equal to less than 3 months' worth of monthly housing 
payments and a ratio of disposable net income to monthly housing 
payments (debt coverage ratio) of less than 1.20. One servicer had 
begun using the new GSE criteria for its non-GSE loans, which impose a 
maximum cash reserves limit of $25,000 and have no debt coverage ratio 
requirement, for its non-GSE loans.[Footnote 8] In addition, four 
servicers implemented additional criteria for imminent default: 

- including a sliding scale for the borrower's front-end debt-to-
income ratio (e.g., borrowers in the highest income category had to 
have a front-end debt-to-income ratio of at least 40 percent); 

- an increase in expenses or decrease in income that is more than a 
certain percentage of income; 

- a ratio of the remaining loan balance to the current house value 
that is above a certain percentage; and: 

- a "hardship" situation lasting more than 12 months. 

As a result of the differences in criteria used to assess imminent 
default, borrowers with the same financial situation and loan terms 
could be approved for a HAMP loan modification by one servicer and 
denied by another. 

* Tracking of HAMP complaints - While Treasury has directed HAMP 
servicers to have procedures and systems in place to respond to HAMP 
inquiries and complaints and to ensure fair and timely resolutions, 
some servicers are not systematically tracking HAMP complaints or 
their resolutions. For example, according to Treasury a compliance 
review conducted by Freddie Mac in fall 2009 cited a servicer for not 
tracking, monitoring, or reporting HAMP-specific complaints. In the 
absence of an effective tracking system, the compliance agent could 
not determine whether the complaints had been resolved. Similarly, 
several of the servicers we interviewed indicated that they tracked 
resolutions only to certain types of complaints. For example, several 
servicers told us that they tracked only written HAMP complaints and 
that they handled these written complaints differently depending on 
the addressee. In one case, letters that were addressed to the 
president of the company were directed to an "escalation team" that 
tracked the resolution of the complaint, and required weekly updates 
to the borrower until the complaint was resolved. In comparison, 
complaint letters that were not addressed to a company executive were 
routed through a business unit without specific response time 
requirements. 

We have shared our preliminary observations about inconsistencies in 
servicers' implementation of HAMP with Treasury so that these 
inconsistencies can be addressed in a timely manner. As we continue 
our work evaluating servicers' implementation of the program, we plan 
to develop specific recommendations for Treasury as they are needed 
and appropriate to ensure that HAMP borrowers are treated consistently. 

HAMP Faces Additional Challenges Going Forward: 

While HAMP has offered some relief to over a million borrowers 
struggling to make their mortgage payments, the program may face 
several additional challenges going forward. These include problems 
converting trial to permanent modifications, the growing issue of 
negative equity, redefaults among borrowers with modifications, and 
program stability and management. 

* Conversions - Treasury has taken some steps to address the challenge 
of converting trial modifications to permanent modifications, but 
conversions may continue to be an issue. During December 2009 and 
January 2010, Treasury held a HAMP Conversion Campaign to help 
borrowers who were in HAMP trial modifications convert to permanent 
modifications. This effort included a temporary review period lasting 
through January 31 which did not allow canceling trial modifications 
for any reason other than failure to meet HAMP property requirements 
and a requirement that the eight largest servicers submit conversion 
action plans. Since the announcement of the Conversion Campaign, the 
number of new conversions each month has increased from roughly 26,000 
in November to roughly 35,000 in December and nearly 50,000 in 
January. However, as noted above, relatively few trial modifications 
have been made permanent. 

* Negative Equity - As we reported in July 2009, HAMP may not address 
the growing number of foreclosures among borrowers with negative 
equity in their homes (so-called "underwater" borrowers).[Footnote 9] 
While HAMP's overriding policy objective is to make mortgages more 
affordable for struggling homeowners, factors other than affordability 
may influence a borrower's decision to default, including the degree 
to which the borrower is underwater. As we reported in July, many 
states with high foreclosure rates also have high proportions of 
mortgages with negative equity. To help address this issue, in 
February 2010 Treasury announced the Housing Finance Agency Innovation 
Fund for the Hardest-Hit Housing Markets program, which will allocate 
$1.5 billion in HAMP funds to five states that have suffered an 
average home price drop of at least 20 percent from the state's price 
peak, based on a seasonally adjusted home price index. However, the 
details of this program and the extent to which it will be able to 
address defaults and foreclosures among this group of borrowers still 
remain to be seen. 

* Redefaults - Some borrowers who receive a permanent HAMP 
modification are likely to redefault on their modified mortgages. 
Because few permanent modifications have been made to date, the 
redefault rate for HAMP remains to be seen, but HAMP alone may not 
address the needs of all borrowers. In particular, while HAMP lowers 
borrowers' monthly first-lien payments to 31 percent of their gross 
monthly income, some borrowers may have high amounts of other debt, 
such as monthly payments on second mortgages or cars. These borrowers 
may have difficulty making even modified payments. In our July report, 
we noted that while Treasury requires borrowers with high levels of 
total debt to agree to obtained counseling, Treasury was not tracking 
whether borrowers obtain this counseling. We therefore recommended 
that Treasury consider methods of monitoring whether or not borrowers 
were obtaining the required counseling. Treasury officials told us 
that they considered methods of monitoring compliance but concluded 
that the processes would be too burdensome. As a result, it remains 
difficult to determine whether this program feature is likely to meet 
its purpose of reducing redefaults among high debt-burdened borrowers. 
We continue to believe that Treasury should seek cost-efficient 
methods to assess the extent to which the counseling requirement is 
reducing redefaults. Furthermore, the second-lien program, which could 
help reduce borrowers' total debt, has yet to be fully specified and, 
to date, only two servicers have signed up for this program. 

* Program Stability and Management - HAMP continues to undergo 
significant program changes, including the recently announced shift to 
upfront income verification and the implementation of the second-lien 
modification program, the foreclosure alternatives program, and the 
Hardest-Hit Housing Markets program. Treasury will be challenged to 
successfully implement these programs while also continuing to put in 
place the controls and resources needed to continue the first-lien 
modification program. 

Given the magnitude of the investment of public funds in HAMP and the 
fact that the program represents direct outlays of taxpayer dollars 
rather than investments that may yield a return (as in other TARP 
programs), it is imperative that Treasury continue to improve HAMP's 
transparency and accountability. As we have noted, HAMP is Treasury's 
cornerstone effort under TARP to meet the act's purposes of preserving 
homeownership and protecting home values. As the number of delinquent 
loans and foreclosures continues to climb and home values continue to 
fall in many areas of the country, Treasury will need to ensure that 
borrowers receive consistent access to and treatment from servicers. 
Treasury also needs to make sure that it has the information, 
controls, and resources to successfully implement a still-developing 
program. We will continue to evaluate the implementation of HAMP as 
part of our ongoing oversight of the activities and performance of 
TARP. 

Mr. Chairman and Members of the Committee, I appreciate this 
opportunity to discuss this critically important program and would be 
happy to answer any that you may have. Thank you. 

Contact: 

For further information on this testimony, please contact Richard J. 
Hillman at (202) 512-8678 or hillmanr@gao.gov, Thomas J. McCool at 
(202) 512-2642 or mccoolt@gao.gov, or Mathew J. Scirč at (202) 512-
8678 or sciremj@gao.gov. Contact points for our Offices of 
Congressional Relations and Public Affairs may be found on the last 
page of this statement. GAO staff who made major contributions to this 
statement are listed in appendix IV. 

[End of section] 

Appendix I: Examples of Other Foreclosure Prevention Programs: 

Institution: GSEs (Fannie Mae and Freddie Mac); 
Program or effort: Home Affordable Refinance Program; 
Selected program characteristics: 
* Borrowers with loans owned or guaranteed by Fannie Mae or Freddie 
Mac can refinance into a fixed rate loan at the current market rate; 
* Eligible borrowers are current on their loans, the owner occupant of 
a one-to four-unit property, and have a loan-to-value ratio (LTV) of 
less than 125 percent; 
* Between February 2009 and February 2010, over 4 million borrowers 
were refinanced through HARP. 

Institution: Federal Housing Administration (FHA); 
Program or effort: Hope for Homeowners; 
Selected program characteristics: 
* Borrowers can refinance into an affordable loan insured by FHA; 
* Eligible borrowers are those who, among other factors, have a 
monthly mortgage debt-to-income ratio above 31 percent; 
* Servicers provided incentive payments; lenders required to write 
down the existing mortgage amount depending on the borrower's monthly 
mortgage debt-to-income ratio and total household debt; 
* Borrowers must agree to share both the equity created at the 
beginning of their new Hope for Homeowners mortgage and any future 
appreciation in the value of their home; 
* Between October 2008 and January 2010, 96 loans were refinanced 
under Hope for Homeowners. 

Institution: Federal Deposit Insurance Corporation; 
Program or effort: IndyMac Loan Modification Program; 
Selected program characteristics: 
* Eligible borrowers can get monthly mortgage payments reduced to 31 
percent of gross monthly income. 

Institution: Private-sector financial institutions; 
Program or effort: Private-sector foreclosure prevention programs; 
Selected program characteristics: 
* Programs vary, but include modification programs aimed at reducing 
monthly payments; 
* For example, one bank has a program to modify pay option adjustable 
rate mortgages. Another bank modifies loans to decrease monthly 
payments to between 31 and 40 percent of the borrower's monthly gross 
income. 

Source: Publicly available information from agencies and organizations 
listed above. 

[End of table] 

[End of section] 

Appendix II: Example of Treasury Payments for a Typical Modification 
over 5 Years: 

[Refer to PDF for image: illustration] 

Loan origination: 
Monthly loan payment: $1,760; 
Debt to income ratio: 44%; 
Loan to value ratio: 90%; 
Term (months): 360; 
Interest rate (fixed): 7.5%; 
Total unpaid balance: $222,000; 
Notes: House value of $246,667. 

Two years later (borrower 60 days delinquent): 
Monthly loan payment: $1,760; 
Debt to income ratio: 44%; 
Loan to value ratio: 114%; 
Term (months): 338; 
Interest rate (fixed): 7.5%; 
Total unpaid balance: $222,194; 
Notes: House value decreases 20%. 

Loan modification: 
Monthly loan payment: $1,240; $520 monthly payment reduction (Treasury 
pays $140; Investor forgoes $380); 
Debt to income ratio: 31%; 
Loan to value ratio: 114%; 
Term (months): 480; 
Interest rate (fixed): 2.0%; 
Total unpaid balance: $225,194; 
Notes: Reduction in payment of 30%. 

First five years after loan modification: 
Treasury payments: 

Payment for Monthly Reduction (from 38% to 31%): 
Incentive recipient: Investor: $8,400. 

Servicer Incentive: 
Incentive recipient: Servicer: $1,000. 

Current Borrower Bonus: 
Incentive recipient: Investor: $1,500; 
Incentive recipient: Servicer: $500. 

Pay for Performance Success ($1,000/year for 5 years): 
Incentive recipient: Borrower: $5,000. 

Pay for Success ($1,000/year for 3 years): 
Incentive recipient: Servicer: $3,000. 

Home Price Decline Protection (HPDP): 
Incentive recipient: Investor: $600. 

Total: 
Incentive recipient: Investor: $10,500; 
Incentive recipient: Servicer: $4,500. 
Incentive recipient: Borrower: $5,000. 

Borrower benefits: 

Pay for Performance Success ($1,000/year for 5 years): $5,000; 
Treasury Payments on Behalf of Borrower for Monthly Payment Reduction: 
$8,400; 
Investor Payments on Behalf of Borrower for Monthly Payment Reduction: 
$22,800; 
Total: $36,200. 

Source: GAO. 

[End of section] 

Appendix III: Treasury's Actions in Response to GAO's July 2009 HAMP 
Recommendations: 

GAO recommendation: 
Consider methods of monitoring whether borrowers with total household 
debt of more than 55 percent of their income who have been told that 
they must obtain HUD-approved housing counseling do so, and assessing 
how this counseling affects the performance of modified loans to see 
if the requirement is having its intended effect of limiting 
redefaults; 
Treasury actions to date: 
* According to Treasury, it considered options for monitoring what 
proportion of borrowers is obtaining counseling, but determined that 
it would be too burdensome to implement. 
* Treasury does not plan to assess the effectiveness of counseling in 
limiting redefaults because it believes that the benefits of 
counseling on the performance of loan modifications is well documented 
and the assessment of the benefits to HAMP borrowers is not needed. 

GAO recommendation: 
Reevaluate the basis and design of the HPDP program to ensure that 
HAMP funds are being used efficiently to maximize the number of 
borrowers who are helped under HAMP and to maximize overall benefits 
of utilizing taxpayer dollars; 
Treasury actions to date: 
* On July 31, 2009, Treasury announced detailed guidance on HPDP that 
included changes to the program's design that, according to Treasury, 
improve the targeting of incentive payments to mortgages that are at 
greater risk because of home price declines. 
* Treasury does not plan to limit HPDP incentives to modifications 
that would otherwise not be made without the incentives, due to 
concerns about potential manipulation of inputs by servicers to 
maximize incentive payments and the additional burden of re-running 
the NPV test for many loans. 

GAO recommendation: 
Institute a system to routinely review and update key assumptions and 
projections about the housing market and the behavior of mortgage-
holders, borrowers, and servicers that underlie Treasury's projection 
of the number of borrowers whose loans are likely to be modified under 
HAMP and revise the projection as necessary in order to assess the 
program's effectiveness and structure; 
Treasury actions to date: 
* According to Treasury, on a quarterly basis it is updating its 
projections on the number of first-lien modifications expected when it 
revises the amount of TARP funds allocated to each servicer under HAMP. 
* Treasury is gathering data on servicer performance in HAMP and 
housing market conditions in order to improve and build upon the 
assumptions underlying its projections about mortgage market behavior. 

GAO recommendation: 
Place a high priority on fully staffing vacant positions in the 
Homeownership Preservation Office (HPO)--including filling the 
position of Chief Homeownership Preservation Officer with a permanent 
placement--and evaluate HPO's staffing levels and competencies to 
determine whether they are sufficient and appropriate to effectively 
fulfill its HAMP governance responsibilities; 
Treasury actions to date: 
* A permanent Chief Homeownership Preservation Officer was hired on 
November 9, 2009. 
* According to Treasury, staffing levels for HPO have been revised 
from 36 full-time equivalent positions to 29. 
* According to Treasury, as of March 2010, HPO had filled 27 of the 
total of 29 full time positions. 

GAO recommendation: 
Expeditiously finalize a comprehensive system of internal control over 
HAMP, including policies, procedures, and guidance for program 
activities, to ensure that the interests of both the government and 
taxpayer are protected and that the program objectives and 
requirements are being met once loan modifications and incentive 
payments begin; 
Treasury actions to date: 
* According to Treasury, it will work with Fannie Mae and Freddie Mac 
to build and refine the internal controls within these financial 
agents' operations as new program components are implemented. 
* Treasury expects to finalize a list of remedies for servicers not in 
compliance with HAMP guidelines by April 2010. 

GAO recommendation: 
Expeditiously develop a means of systematically assessing servicers' 
capacity to meet program requirements during program admission so that 
Treasury can understand and address any risks associated with 
individual servicers' abilities to fulfill program requirements, 
including those related to data reporting and collection; 
Treasury actions to date: 
* According to Treasury, a servicer self-evaluation form, which 
provides information on the servicer's capacity to implement HAMP, has 
been implemented beginning with servicers who started signing Servicer 
Participation Agreements in December 2009. 

Source: GAO and analysis of Treasury information. 

[End of table] 

[End of section] 

Appendix IV: Contacts and Staff Acknowledgments: 

GAO Contacts: 

Mathew J. Scirč (202) 512-8678 or sciremj@gao.gov: 

Thomas J. McCool (202) 512-2642 or mccoolt@gao.gov: 

Richard J. Hillman (202) 512-8678 or hillmanr@gao.gov: 

Staff Acknowledgments: 

In addition to the contacts named above, Lynda Downing, Harry Medina, 
John Karikari (Lead Assistant Directors); and Tania Calhoun, Emily 
Chalmers, Heather Latta, Rachel DeMarcus, Karine McClosky, Marc 
Molino, Mary Osorno, Winnie Tsen, and Jim Vitarello made important 
contributions to this testimony. 

[End of section] 

Footnotes: 

[1] Pub. L. No. 110-343, 122 Stat. 3765 (2008), codified at 12 U.S.C. 
§§ 5201 et seq. The Helping Families Save Their Homes Act of 2009, 
Pub. L. No. 111-22, Div. A, 123 Stat. 1632 (2009) amended the act to 
reduce the maximum allowable amount of outstanding troubled assets by 
almost $1.3 billion, from $700 billion to $698.741 billion. 

[2] GAO, Troubled Asset Relief Program: Treasury Actions Needed to 
Make the Home Affordable Modification Program More Transparent and 
Accountable, [hyperlink, http://www.gao.gov/products/GAO-09-837] 
(Washington, D.C.: July 23, 2009). 

[3] The principal forbearance amount is non-interest bearing and non- 
amortizing and cannot accrue interest under the guidelines or be 
amortized over the loan term. Rather, the amount of principal 
forbearance will result in a balloon payment fully due and payable 
upon the borrower's transfer of the property, payoff of the interest 
bearing unpaid principal balance, or maturity of the mortgage loan. 

[4] Under HAMP, Fannie Mae and Freddie Mac are expected to provide up 
to $25 billion in funding to encourage servicers to modify loans owned 
or guaranteed by the two GSEs. According to Treasury, up to $50 
billion in TARP funds will be used primarily to encourage the 
modification of mortgages that financial institutions own and hold in 
their own portfolios and mortgages held in private-label 
securitization trusts (non-GSE loans). 

[5] Roughly 43 percent of borrowers who were either in trial or 
permanent modifications as of February 17, 2010, had non-GSE loans and 
therefore fell under the TARP-funded portion of HAMP. 

[6] GAO, Standards for Internal Control in the Federal Government, 
[hyperlink, http://www.gao.gov/products/GAO/AIMD-00-21.3.1] 
(Washington, D.C.: November 1999). 

[7] Fannie Mae and Freddie Mac are financial agents for the non-GSE 
portion of HAMP, with Fannie Mae as the program administrator, and 
Freddie Mac as the compliance agent. 

[8] The new GSE imminent default criteria also requires the use of an 
Imminent Default Indicator™, a statistical model that predicts the 
likelihood of default or serious delinquency for mortgage loans that 
are less than 60 days delinquent. However, this indicator is not 
available for non-GSE loans. 

[9] GAO, Troubled Asset Relief Program: Treasury Actions Needed to 
Make the Home Affordable Modification Program More Transparent and 
Accountable, [hyperlink, http://www.gao.gov/products/GAO-09-837] 
(Washington, D.C.: July 23, 2009). 

[End of section] 

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